Solutions for Real-Time Video Streaming
Failures of Low-Power Doorbells or Constant-Power Cameras
- 1. Restart your router and switch networks on both the camera and your mobile device to see if the issue is resolved.
- 2. Disconnect the camera from power and then reconnect it.
- 3. Remove the card and try accessing the video feed again. Sometimes, the issue could be due to a faulty memory card.
- 4. Ensure that both the app and the firmware are updated to the latest versions.
5. Unbind and then rebind the camera to yourapp. - 6. If the problem persists, take note of any error messages(such as “Establishing a secure channel” or “Preparing to play”), list the troubleshooting steps you’ve tried, and contact customer support at [email protected] with this information and any relevant logs.
Solutions for Real-Time Streaming Failures of 4G Data Card Devices:
- 1. Check whether your SlM card’s data plan has expired. The app should display a popup notification about this expiration and provide a direct link to renew your data plan.
Verify if the device can connect to the network properly and if the indicator lights operate properly:
If the lights are off:
- (1)Charge the device for 1 hour and adjust the solar panel’s orientation and angle as guided by the Solar Panel Adjustment feature on the device settings page. After charging, check if the device is online in the App. If it’s still offline. Contact our customer support at [email protected].
If the lights are on:
(1)Blue Light Constant: This indicates that the device is online.
(2)Red Light Constant: This indicates a fault with the device; please contact our customer support at [email protected] for assistance
3. If the device still cannot stream, try re-networking.lf re-networkina fails. Please contact your SlM card provider.
4. If you are still unable to stream after following the above steps, please send feedback. Uploads, and provide the time when the issue occurred. Contact customer support promptly [email protected].
